Aliasghar Bazrafshan; Mohammad Reza Abazari; Farnoosh Azimi Khabazan
Abstract
Considering the important role of intellectual capital as one of the elements of managerial progress in today's turbulent environment, the world has become a global village. The present study aims to investigate "the relationship between intellectual capital management and its performance and dimensions ...
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Considering the important role of intellectual capital as one of the elements of managerial progress in today's turbulent environment, the world has become a global village. The present study aims to investigate "the relationship between intellectual capital management and its performance and dimensions in the employees of general libraries of Golestan province ".The type of research is descriptive and its method is analytical-survey. The research population included all of the staff of 15 general libraries in Golestan province with a number 158 from which 113 employees were selected with simple random sampling. Bontis standard intellectual capital management questionnaires and the Achio performance questionnaire were used for evaluating this sample. The analysis of the findings was done using descriptive and inferential statistics.The findings show that the average intellectual capital of employees, with an average of 3.31, is moderate to high. Also, there is a significant and positive relationship between human, structural, and communicational capital management and the performance of staff, and its dimensions. Among the seven dimensions of performance, the motivation dimension, as the first factor, had a positive impact on employee productivity.Originality: If intellectual capital is constantly present in the organization, one can expect the high performance of the organization and, consequently, the satisfaction of the employees and clients. To generate value in an organization, the intangible assets that are potentially available must be acted upon. Human, structural, and communicational capitals as components of intellectual capital can have a positive impact on the performance of library staff. The staff at the library, produce knowledge to distribute it for others (human capital), work with each other to improve the library services (structural capital), and improve the external communications of the library through a better understanding of users and customers (communicative capital).
Atiyeh Jafarinia; Farnoosh Azimi Khabbazan; Mohammad Reza Abazari
Abstract
Purpose: The purpose of this research is to determine the relationship between comprehensive quality management and the loyalty of library users of the Hozavi Masoumiyeh Institute of Higher Education.
Methodology: This descriptive research is of correlation type. The statistical population includes ...
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Purpose: The purpose of this research is to determine the relationship between comprehensive quality management and the loyalty of library users of the Hozavi Masoumiyeh Institute of Higher Education.
Methodology: This descriptive research is of correlation type. The statistical population includes the library users of the Masoumiyeh Higher Education Institution in Qom, from which 264 people were selected using Cochran's formula by simple random sampling. The data gathering tool was a questionnaire and descriptive statistical methods and Pearson correlation coefficient were used to analyze the data.
Findings: The findings indicated that among the components of comprehensive management, the "Customer-based concentration" factor was the highest with an average of 2.37. The other components "process management", "leadership" and "human resource management" are in the next places, respectively. In the components of user loyalty, the "attitudinal" component with an average of 2.21 was higher than the "behavioral loyalty" component with an average of 1. 91
Conclusion: The results of the research indicate that there is a direct and meaningful relationship between the comprehensive quality management and user loyalty in the library of the Higher Educational Institution of Masoumiyeh Institute. There is also a direct and strong relationship between the components of two variables; which "Customer-based concentration" as compared to other components of comprehensive quality management had the strongest relationship with the user loyalty components.
